Unified inbox
Facebook and Instagram threads in one workspace. Search, filters, unread state, and native replies.
Arrives over Meta webhooks, in real timeFor sellers who run their shop in DMs
Sell where your customers already are
One inbox for Facebook and Instagram, orders captured straight from the chat, and COD risk flagged before you ship.
The free plan asks for no card, and no plan ever takes a cut of a sale. Built in Kathmandu, priced in rupees.
Features
Operations software for social commerce
Six things a DM shop needs, in one place. Nothing you have to wire together yourself.
Order capture
Turn any conversation into a tracked order: line items, phone, address, payment type.
Prefilled from what the buyer already typedProduct catalog
Searchable catalog with optional inventory. Link products to orders; name and price snapshot.
Price is snapshotted onto the orderCustomer CRM
Phone-keyed identity across channels. Notes, tags, total spent, and follow-up reminders.
One profile across both channelsCOD risk signals
Rule-based risk from your own delivery history. You see the numbers before you confirm COD.
Four tiers, and it shows its workingBusiness dashboard
Today’s orders, pending COD, follow-ups due, monthly revenue, and a 30-day chart.
Your shop only, never aggregatedProduct tour
The workspace your shop runs on
Inbox, orders, dashboard, CRM, and catalog: five views, one login. Every screen below is the running app. Click any view to enlarge.
Unified inbox
Reply to Facebook & Instagram in one place
Messages from both channels land in the same list and look the same. Filter by channel, unread, or orders placed, then capture an order without leaving the chat.
- OAuth connect for Pages & IG business
- Unread state, search, and keyboard shortcuts
- Customer context and COD risk beside the thread
Order pipeline
From chat to kanban without retyping
Every order gets a number, a payment type, and a place on the board. Drag cards between stages. Confirming a COD order shows you the buyer’s risk first.
- pending → confirmed → shipped → delivered
- Board and list views on paid plans
- Cash-on-delivery risk gate at confirm
Dashboard
See the day at a glance
Thirty days of trade on the left, the work still waiting on you on the right. Scoped to your shop and nobody else’s.
- Revenue, orders and average order, each against the month before
- Cash on delivery still out with your couriers
- Unread DMs, overdue follow-ups and low stock in one queue
CRM
Remember every buyer across channels
The phone number ties both channels to one profile. See order history, total spent, tags, and risk, then set a reminder for when stock comes back.
- No duplicate profiles when phone appears
- Notes, tags, and follow-up reminders
- COD risk from your own history
Catalog
Products ready for order capture
Build once, attach to any conversation. Inventory and pricing stay in sync.
- Searchable catalog with optional inventory
- Link products to orders with price snapshot
- Low stock flagged before you sell what you can’t ship
Try it: a DM becomes an order
A real message on the left, the order it produces on the right. Press the button to run it.
IG
Pooja Sharma
Instagram DM from Kathmandu
Example
#DKN-1048
Pending
Low COD risk, no returns on record
Customer
Pooja Sharma (9841234567)
Address
New Baneshwor, Kathmandu
Item
Black Oversized Hoodie (Size M)
Total
NPR 2,490
How it works
Set up in an afternoon
Connect channels
Link Facebook Pages and Instagram business accounts with Meta OAuth. Messages land via webhooks.
Reply & capture
Answer in one inbox. Create an order from any thread and the phone number finds the customer for you.
Ship smarter
Work the board, check COD risk before you confirm, and set reminders so nothing goes cold.
COD risk
What failed COD orders cost you
A refused cash-on-delivery parcel costs you the courier fee twice and ties up stock that could have sold. Set your own numbers to see what catching those early is worth.
150 orders
20
400
800
NPR 1,800
NPR 500
NPR 5,000
NPR 10,000
12%
5%
18%
30%
Monthly sales through DMs
NPR 270,000
Returns at that rate
18 orders
Caught before dispatch
14 orders
Estimated monthly saving
From catching risky COD orders before dispatch
NPR 8,640
That is roughly 14 refused parcels you never send, and NPR 2,520 of two-way courier fees you never pay.
Rough estimate. Assumes you catch about 75% of risky COD orders before dispatch, and NPR 180 of courier cost per refused parcel.
Pricing
Simple plans. Zero transaction fees.
Every paid plan includes the whole product. You only pay more as your volume grows.
Free
NPR 0
free forever
- 1 channel (FB or IG)
- 40 orders / month
- 25 customers
- 25 products
- Community support
Starter
Most chosenNPR 899
per month
- 2 channels (FB + IG)
- 300 orders / month
- 500 customers, 300 products
- COD risk flagging
- Dashboard, CRM, kanban
Growth
NPR 1,799
per month
- Up to 3 channels
- 1,500 orders / month
- Unlimited customers
- Full product features
- Priority support
Business
Custom
tailored limits
- Unlimited channels
- Unlimited orders & products
- Unlimited team logins
- Full product features
- Dedicated support
Prices in Nepali rupees. Annual billing gives you two months free. We never take a cut of a sale.
Scope
What DokaanDM doesn’t do
What a tool refuses to build tells you more than its feature list. Every one of these is a deliberate choice, not a gap we plan to quietly fill.
-
No WhatsApp or TikTok
Facebook and Instagram share one messaging platform, so we can do both properly. Adding a third channel before those two are genuinely good would make all of them worse.
-
No AI auto-replies
Your customers came to talk to you. COD risk is plain arithmetic on your own delivery history, so you can read the rule and disagree with it.
-
No payment processing
We never touch your money, which is exactly why we never take a cut of it. Orders record the payment type and reference; collecting the cash stays between you and your buyer.
-
No storefront to maintain
There is no shop page to design, host, or drive traffic to. You already have an audience in your DMs; this is the software behind it, not another website.
FAQ
Questions, answered
No. DokaanDM layers onto the Facebook and Instagram presence you already use. There is no storefront to host or maintain.
We score each customer from your own delivered and returned orders using fixed rules, not machine learning. Every label shows the numbers it came from, so you can overrule it.
Yes on paid plans. Threads normalize to one schema so you reply from a single inbox. Free includes one channel (FB or IG) to try the workflow.
No. DokaanDM is a clean subscription. Payment type and reference are logged on orders; we do not process payments or take a cut.
Yes. Free includes one channel, 40 orders/month, and 25 products/customers. Upgrade when you need FB+IG together, COD risk, CRM, and the dashboard.
Still deciding? Email support@dokaandm.app and ask anything.
Ready to stop losing orders in the scrollback?
Connect a channel, reply to a customer, and turn that conversation into your first tracked order.
Free plan, no card required, and no cut of a sale, ever